If you have a problem with an order or with our service please contact us!
Postage & delivery
Orders are dispatched via Royal Mail Tracked 24 on a Tuesday and Wednesday to ensure prompt delivery and avoid unnecessary delay over the weekend. Any orders placed after 2pm on Tuesday will be dispatched the following week.
If you require your items for a specific date, please let us know. All postage is calculated on the weight and size of your order and is in line with Royal Mail prices.
Damaged & Faulty Goods
In the event of damaged or faulty goods, customers must contact us immediately. Perishable goods must have been kept refrigerated from the day of delivery.
Please make sure someone is available to sign for the package on delivery - this is especially important when ordering chilled foods. If you think you’ll be out, why not have your package delivered to you at work, or give us the address of a friend or neighbour who can accept the package for you. If your order is a gift, please let the recipient know it is being delivered, all our products are perishable so it is important that they are refrigerated on receipt.
Please refrigerate the product as soon as it arrives.
Skye Black Pudding is committed to protecting your privacy and in this regard we will only use the information obtained from you in accordance with this policy. Your personal information will not be divulged by us to third parties unless required to do so by law. Your payment details are not held by us but are processed by Paypal or First Data when you pay for your goods.
When you visit our website or contact us via email or phone we may collect the following information:
We use a third party server to host our website. Our website server automatically logs the IP address you use to access our website as well as other information about your visit such as the pages accessed, and the date and time of the request. Our server is located in the United Kingdom.
The website server logs are used for IT security purposes. This includes analysing log files to help identify and prevent unauthorised access to our website, the distribution of malicious code, denial of services attacks and other cyber attacks, by detecting unusual or suspicious activity. This data is retained until the end of the month following the month of access and then automatically deleted.
When you send an email to the email address displayed on our website, we collect your email address and any other information you provide in that email (such as your name, and telephone number). We require this information in order to be able to process your enquiry and deal with your correspondence. This data is stored on our email provider’s servers within the United Kingdom.
When you contact us by phone, we may collect your contact details and any information provide to us during your conversation with us to enable us to process your enquiry or order. We do not record phone calls.